Austin City Limits 2019 Ambassador Program


The 2019 Love Hope Strength Foundation at ACL Festival

Ambassador Program

(subject to updates)



Austin City Limits Music Festival (ACL Fest) is committed to supporting organizations dedicated to improving the quality of life for generations to come. For the fourth year at ACL Fest, Love Hope Strength Foundation (LHSF) is providing Ambassadors at the Festival to promote its mission. Read this program overview and sign up to apply as an Ambassador for the LHSF team at the Festival.

The LHSF Mission: Saving Lives, One Concert at a Time

LHSF is the world’s leading rock and roll cancer foundation. LHSF turns concerts into lifesaving events by signing up people to become potential marrow donors through the GET ON THE LIST (GOTL) campaign. At the Festival’s LHSF booth, patrons will fill out a form and do a quick cheek swab to be a possible match for someone fighting a blood cancer like leukemia or lymphoma. Learn more about Love Hope Strength Foundation’s mission here.

Saving Lives in Real Numbers

Through the GOTL campaign at all LHSF donor drives, the Foundation is able to track where matches originate:  a real, measurable statistic tied to a particular event. ACL Fest ranks in the top two festivals in the country for the number of potentially life-saving matches where LHSF has had a presence: 130+ to date. LHSF Ambassadors will help spread awareness of the cause with the goal of increasing registration.

The LHSF at ACL Fest Ambassador Role

  • Spend about 4 hours interacting with fans on teams focused on patron services and eco-initiatives:  help fill water bottles, welcome patrons, help keep ACL Fest family friendly at Austin Kiddie Limits, and more.
  • The Ambassador teams enhance the Festival experience for all fans while promoting the Love Hope Strength Foundation mission.
  • As a thank you to Ambassadors for supporting the Love Hope Strength Foundation mission, spend the rest of the day enjoying the Festival.
  • All LHSF Ambassador roles benefit the Love Hope Strength Foundation to help save lives, one concert at a time.


Note: All Ambassadors for Love Hope Strength Foundation at ACL Fest must comply with these policies in their role representing LHSF.

  • Ambassador applicants will be automatically enrolled in the Love Hope Strength Foundation mailing list to receive updates from the organization.
  • Ambassadors must be at least 18 years old as of October 3, 2019.
  • Ambassador roles include no monetary compensation.
  • Ambassadors at ACL Fest must reside in the Austin metropolitan area.
  • Ambassadors must supply their own transportation to the event.
  • An Ambassador must complete the assignment in a satisfactory manner (i.e., reporting on time for all shifts, staying the entire shift, wearing assigned Ambassador identification during shifts, and respecting other Ambassadors, staff, performers, and patrons of the Festival).
  • Use of alcohol or controlled substances before or while on duty is strictly prohibited. No exceptions. Violators will be subject to immediate dismissal from the Ambassador program. Smoking on shift is also prohibited.
  • Missing assigned shifts (or not completing a shift) will jeopardize participation as an Ambassador in the future. Note: Every selected Ambassador will be given a chance to decline their assignment prior to the event.
  • All Ambassadors must wear the Love Hope Strength Foundation Ambassador t-shirt while on shift during the Festival.
  • All Ambassadors understand that they are representatives of Love Hope Strength Foundation and must abide by all rules and regulations outlined by the host venue while supporting the Foundation.
  • Ambassadors will be asked to be personable, complete a task assigned by a Foundation representative, and promote the marrow registration initiative GET ON THE LIST taking place in the LHSF booth at the Festival.
  • Selected Ambassadors must sign an online Release prior to reporting in for their first shift.
  • Event is rain or shine.
  • Failure to perform duties as expected/required may result in dismissal from the Ambassador program.


All Ambassadors earn free entry into the Festival by completing an assigned shift!  Ambassadors receive a unique Ambassador t-shirt to wear while on shift and to keep as a memento of their contribution to Love Hope Strength Foundation. There will be other perks just for LHSF Ambassadors, such as refreshments, snacks, special LHSF swag, and more.


Availability: Ambassadors who are available for a shift each day of a Festival weekend (all three days) are selected first. A typical shift is about 4 hours each day during the Festival show days: 10/4 -10/6 and 10/11 – 10/13.

Shift Times: Love Hope Strength Foundation selects Ambassadors who are flexible with their schedule and can work shifts at various times each day (each team usually has a morning, afternoon, and evening shift). Most Ambassadors will be assigned an evening shift on at least one day of their schedule.

Positions are front-of-house roles. There are no backstage, VIP, medical, or production positions for Ambassadors. Applicants should sign up for more than one team, but Ambassadors are usually assigned to one team throughout the weekend. Some teams have special requirements.


Within each Ambassador team, all team members will act as Ambassadors to help spread awareness of the cause and increase registration. All Ambassadors understand that they are representatives of Love Hope Strength Foundation and must abide by all rules and regulations outlined by the host venue while supporting LHSF. All Ambassadors are expected to complete the tasks designated to them by a LHSF representative. Team members must also be able to direct patrons to the Love Hope Strength Foundation booths and promote the Get On The List campaign.

Click on the Team Name to learn more.



    1. Sign in or create a user name and password here. Previous ACL Fest applicants can update contact info, sign up for teams/shifts, etc., by visiting the link above.  If you’ve forgotten your username or password, follow the application instructions–do not create a new record!
    2. Fill out the “Contact Information” and “Additional Info” sections.
    1. Sign up for teams and shifts in the “Opportunities” tab and SAVE. Ambassador applicants better their chances of selection by being available for a variety of teams and shift times. LHSF Ambassador recruiters will assign teams and shifts based on an applicant’s preferences and availability—and by evaluating the entire application to find the best fit for Ambassador teams.  Flexibility is appreciated!

The Selection Process

Recruiters will review all applications and identify and assign the best candidates for available teams.  If you are selected you will receive an email with instructions on how to confirm your assignments. All assigned Ambassadors will be required to sign an online Release prior to their first shift.

Not everyone who applies will be selected as an Ambassador.  If you haven’t heard from us by the week before the Festival, it’s unlikely you will be placed.

Questions:  Email [email protected] for further information.

Thanks for your interest and support of Love Hope Strength Foundation!